Return or exchange of physical products is possible within 30 days of purchase. You can return your product and receive a different product or you can receive a refund to the original payment method.
To qualify for a return, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required. To initiate a return, please contact us at info@mmmysterygames.com.
Please check your order upon receipt and contact us immediately at info@mmmysterygames.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If you are missing parts of the product, we will send you up to three missing parts (evidence or other materials).
Items sold at a discount price are considered final sale and cannot be returned or exchanged. Similarly, we cannot accept returns on sale items or gift cards. All returned items must have tags still on and be in original product packaging, with no visible signs of wear or use.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.
Purchase of Digital Products
By purchasing through our website, should you access or download your digital files you agree to give up your right of withdrawal under the European Directive.
Purchase of Physical Products
Under EU consumer protection laws, you have the right to withdraw from your purchase within 30 days without giving any reason. This withdrawal period expires 30 days after the day on which you, or a third party indicated by you (other than the carrier), takes physical possession of the goods. To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a written letter sent by post, or email) to info@mmmysterygames.com.
Upon the effective exercise of your right of withdrawal, you are obliged to return the goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 30-day period has expired. You will have to bear the direct cost of returning the goods. Please note that you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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